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1. To direct and Co-ordinate overall activities of the Housekeeping Department. 指導和協(xié)助整個客房部的工作活動。 2. Oversees and directs all respects of overall housekeeping operations, which shall include guestrooms, public areas, linen room, laundry, flower shop and specified back-of the house areas. Cooperates, coordinates and communicates with other department heads as required. 監(jiān)督和指導客房部的工作運轉，其中包括客房、公共區(qū)域、洗衣房、花房、后臺工作區(qū)域。與其他部門主管保持密切合作。 3. Informs other departments of housekeeping matters, which concern them, notably the Front Office to ensure accurate room status, in addition to communicating with engineering. 向各部門傳達涉及客房部的事務，尤其是保證前臺房態(tài)的準確，以及與工程部保持密切聯(lián)系。 4. Establishes and maintains effective employee relations. 建立和保持良好的員工關系。 5. Identify training needs, develops formal training plans and implements training sessions. 明確培訓需求，完善正常培訓計劃，履行培訓任務。 6. Monitors and controls inventories for operating equipment, linen and uniforms to ensure par stocks are maintained and costs are controlled. 管理和控制經營設備、布草制服儲存數量的盤點，清楚成本的控制。 7. Implement and control Housekeeping procedures including lost and found, key control, security and emergency procedures, health and safety for employees and guests. 嚴格控制和執(zhí)行客房工作程序，包括失物招領、鑰匙控制、安全和應急程序，并對員工和客人的安全及健康負責。 8. To handle and resolve all guest queries and complaints in an efficient manner and to establish an amicable Relationship with all clients, customers and guests of the Hotel. 以積極的態(tài)度處理和解決所有客人的疑問和投訴，和所有客戶、顧客、客人建立友好的關系。