1. Ensure all Standard Operating Procedure and Local Operating Procedures are adhered to and carried out.

确保所有规范运行程序和地区规范运行程序严格地被遵循和执行。

2. Monitor room assignments to ensure all guests’ requests are met or provide guest with an alternative if unable to meet request.

监督所有房间的分配，确保所有的客人的需求得以满足。在无法满足客人需求时，提供客人可能性的选择。

3. Check and ensure that all tasks stated on the associate’s daily operations checklists, are completed before the end of each shift.

监督员工的工作，保证日常工作检查表上规定的任务在班次结束前全部完成。

4. Handling of guests’ request and complains and taking ownership of guests’ feedback. Correspond with guest if necessary.

处理客人的需求及投诉，负责集取客人的反馈信息，必要时与客人保持联系。

5. Knowing all emergency procedure at all times.

任何时候都清楚地了解所有紧急情况的处理步骤。